Refund and Returns Policy

At MiniGuards, your satisfaction matters to us. We want you to feel confident when shopping with us. If you need to return an item, please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in its original condition, unused, with all original tags and packaging intact. You must also provide your order confirmation or other proof of purchase.

How to Request a Return

To start a return, please contact us at productomanuel@gmail.com with your order number and the reason for your return.

Please do not send any items back before contacting us and receiving return instructions.

If your return is approved, we will provide instructions on where to send your item and explain the applicable return shipping arrangements.

Return address: Provided by our support team after your return request is approved.

Items returned without prior authorization may not be accepted.

If you have any questions about returns, please contact us at productomanuel@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at productomanuel@gmail.com.

Please include your order number and clear photos of the issue so we can review your request and work toward an appropriate solution.

Non-Returnable Items

Some items may not be eligible for return, including personalized products and items that cannot be returned for hygiene or safety reasons, where applicable.

Gift cards are non-refundable unless otherwise required by applicable law.

Items purchased on sale may be subject to specific return conditions, as permitted by applicable law. Nothing in this policy limits any consumer rights that cannot legally be excluded.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different product or variant, please contact us at productomanuel@gmail.com.

Depending on availability, we may ask you to return the original item and place a separate order for the replacement. Any exchange will be subject to our return eligibility requirements.

European Union: 14-Day Right of Withdrawal

If your order is delivered to a customer in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving the item, without providing a reason, subject to applicable legal exceptions.

Returned items must meet the applicable return conditions. This does not affect any mandatory consumer rights under European Union law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We aim to process approved refunds within 10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after 15 business days from approval, please contact us at productomanuel@gmail.com.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Store: MiniGuards
Email: productomanuel@gmail.com